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Frequently Asked Questions

Rafting Questions

What is the Payment and Cancellation Policy?

We require a valid credit card number with expiry date in order to make any reservation. For phoned in or e-mailed reservations, you will pay when you arrive. The card information is  held only for security of your reservation.

For bookings made online, payment is taken immediately, and in the case of a cancellation, a refund will be issued as per our cancellation policy window.  You must call our office to arrange a refund of any kind. *Please note that a small cancellation  fee will be applied for cancelled online bookings.

We require  a minimum of 72 hrs notice for cancellations. Late cancellations are subject to a 100% fee.  Groups of 10 or more must give 14 days notice or  are subject to full payment for no shows.

What about getting the GoPro footage?

Your raft guide will have a helmet-mounted camera that will record the highlights and biggest waves & splashes of your tour. You will have the option to purchase either the video, still photos of the day or a combination  of both. Take home these memories to enjoy again and again!

How many people are needed for a group discount?

Groups of 6 or more rafters receive $ 10 off per person on the Kicking Horse Classic, Ultimate or Challenge tours.

A group of 15 or more, get $ 15 off the regular price per person on the Kicking Horse Classic, Ultimate or Challenge tours.

Why choose Wet N Wild Rafting Adventures?

You’ll have a great day out on the water with our guides and amazing staff team! All of our guides are professional and safety-oriented with many years of guiding experience. Our goal is to provide you with a fun, fantastic, memorable experience, while keeping you safe and in good hands! We cater to  any group size large or small, personal or corporate! Travelling alone? No problem, we always have a spot for you and you will leave here with some new friends, too!

Great gear on the Water! We outfit you from head to toe. From all new spray jackets, to neoprene boots, gloves, and wetsuits- we’ve put a lot of thought into your comfort. Our all new blue hyside rafts & splash jackets are cutting edge and also make for amazing rafting shots!

Our  famous riverside BBQ lunch is great! Cold Drinks, Beef Burgers, Chicken Breast, Smokies, Hot Dogs, Fresh-made Salads, and Cookies for dessert!

 

Free Hot Showers  on-site to freshen up after your day with Wet N Wild out on the  Kicking Horse River!!

Ample parking for your vehicle or RV!

When is the best time to go rafting?

Whatever time of year you decide to raft, you will have a great time! But here is some help…

May: Great early season rafting, slightly cooler temperatures, great water levels, early season discounts. Medium to High Water very likely.

June: Warmer temperatures, great water levels, high water.

July: Hot summer fun on the river, closer to the end of July, great time to raft the Lower Canyon.

August: Emerald colored water, clear days, Lower Canyon open, Class 3 & 4 thrills.

September: Emerald colored water, clear days, Lower Canyon open, Class 3 & 4 thrills are still an option.

What is the best trip for our group?

It really depends. Here is some help…

YOU HAVE NEVER RAFTED BEFORE: We recommend all of our trips. They are all suited to first-timers! Consider the Kicking Horse Classic tour!

YOU ARE A FAMILY WITH YOUNG CHILDREN: We recommend the Family Whitewater Trip, ages 5 & up!

YOU ARE ON A STAG/STAGETTE: We recommend the Ultimate or the Kicking Horse Challenge.

YOU WANT THE MOST COMPLETE RIVER EXPERIENCE: We recommend the Kicking Horse Challenge. All three sections of the Kicking Horse River, lunch and a snack – this is one awesome trip. Take on the Challenge!

YOU WANT THE COMPLETE RIVER EXPERIENCE: We recommend the Kicking Horse Classic, a great balance of the Upper and Middle Canyons, includes lunch and keeps you busy for a whole day.

Can I book with just one person?

Absolutely.  If you are traveling alone or in pairs, you can always book a trip! There is no individual minimum booking requirement, although overall we do need a minimum of people in a raft to run a tour . Our rafts hold between 8 and 10 people, so you will be partnered up with other rafters.

Is there an age minimum and age limit to go rafting?

Rafting is suitable for children age 5 & up; there is no age limit. No experience is required. Folks with medical conditions should consult their doctor first.

The Middle Canyon is suitable for those who are 12+ years and weigh at least 90 lbs.
The Lower Canyon is suitable for ages 16 & up. If unsure, please ask us.
Upper Canyon: The Upper Canyon is suitable for ages 5 & up

What do I need to wear?

You should come to our office the morning of your trip wearing your bathing suit. Apply sunscreen beforehand as well.  Also please keep a towel handy in your car, with your dry clothes; you won’t need them until you come back to our base. We distribute all the river gear  you will need for your trip out on the river. There are large change rooms at our office. The clothing you take off stays at our base where you can get access to it at the end of the trip and take a nice hot shower.

We provide: Wet suits, booties (cleaned daily), government approved life jackets and helmets, spray jackets and wool sweaters [if the weather is cool].

Do you take pictures along the way?

Yes, we take photos from shore of your rafting trip and have them on display at our office at the end of your trip. You can view and purchase them at the end of the day. $20 gets you a CD with all the photos from the day. And don’t forget you  can also purchase the GoPro footage of your adventure! $35 for a USB stick of your video of the day, or $45 for  a combo of both pictures and video on one USB stick!

Can I bring a camera?

If you have a waterproof camera it is ok to bring it but remember both of your hands are busy paddling and you risk losing the camera altogether. However, if you don’t bring a camera, that’s fine too, as we’ll be taking photos from shore throughout the day. You can view and purchase the photos at the end of the day.

Our group would like to all be in the same raft. Is this possible?

Yes, it is possible for your group to all be in the same raft. Our rafts hold 8-10 people, so if your group is larger than that, you’ll have to be split up into smaller groups. The guides and river manager of the day will be aware of your group ahead of time and will be planning the best logistics for the group.

Can we request a specific raft guide?

Yes absolutely, it is possible to request a certain raft guide. We will do our very best to fulfill your request. group.  All of our guides are experienced, knowledgeable and fun,  and we can assure you it will be a fun day!

What about the weather?

Whitewater rafting is fun in any type of weather, rain OR shine, provided you are properly dressed. We gear you up extremely well for your day out on the water so we can all have a great day! We raft daily rain or shine, and you’ll get wet either way.

We  do not accept  cancellations due to weather, and our usual cancellation policy is in effect. Unless we  make the  decision to cancel a tour, no refunds will be given.

Are the wetsuits large enough for me/my group?

This is common question that we receive. Our wetsuits come in an assortment of sizes. They are suitable for folks as small as 6 years of age, and adults up to xxxl. The same goes for the rest of our gear. Our life jackets fit up to a 52-inch chest size.

When should I book?

You should book as soon as you know when you would like to raft. Most days of the summer fill up quickly and book out completely. Our cancellation policy is 72 hours prior to trip departure. We recommend making a reservation as soon as you have a date in mind.  Some date changes may also be made without any penalty,  with enough notice.  Please ask us.

If you’re researching a Whitewater Rafting Company to raft with, here are some questions to ask:

  • How long has the company been in business? The longer an outfitter has been in business, the more honed the river experience will be.
  • What condition is their river gear in? Look for a company that replaces the River Gear you will be wearing all day on a regular basis.
  • How many rivers do they run? When companies run multiple rivers, often their guides are not adequately trained for the river they will be running. Look for companies running one or a couple rivers. That way, you know the guides are experienced on that stretch of water.
  • What is the minimum age of their guides? This says a lot about the experience level of guide. Look for companies with Guides that are at minimum in their late twenties/early thirties. This will likely ensure adequate life experience and river skills.

What’s included?

Included in tours: All necessary river gear, professional guide, transportation to and from the Kicking Horse River,  a riverside  Barbecue lunch with most tours [ask for details], hot showers to freshen up after your tour, ample free parking for your RV or vehicle.

What are the group sizes?

We can accommodate  8-10 people per whitewater raft, depending on water levels, and total  weight in the raft. Each raft also has on board one of our  professional raft guides.

What’s for lunch?

Burgers, chicken breast, veggie burgers, hot dogs and juice,   snacks, homemade salads and cool beverages.  Please notify us 2 days in advance if you have any food allergies or dietary restrictions, we will do our best to accommodate them.

Do I have to sign a liability waiver?

We reserve the right to alter daily itinerary or cancel any trip. A release of liability must be read and signed prior to  every activity.

What is the Payment and Cancellation Policy?

We require a credit card number with expiry date to make a reservation. With phone-in or e-mail reservations, you pay when you arrive for your trip.

72 hrs notice  is needed for cancellations.  Late cancellations are subject to 100% cancellation fee.

Online bookings are  charged immediately to your credit card at time of booking and are subject to a nominal cancellation fee.

Groups of 10 or more must give 14 days notice or  are subject to full payment.

A 100% fee is charged for no-shows.