Frequently Asked Questions

Rafting Questions

What is the Payment and Cancellation Policy?

To confirm your seats, we will ask for your name, contact information, trip date, party size and payment information. We require full payment at the time of booking to secure your spots.

Reservations can be made over the phone or on our website.

Non-Heli Trips – If you have to cancel your trip, the full amount is refundable (less a $10.00 per person processing fee) provided we are given at least 1 weeks notice prior to your trip. If notice occurs within 7 days of the trip the $50.00 per person deposit becomes non-refundable, and within 24 hours of the trip the full amount is non-refundable.

All refunds are applied to the same credit card used for the initial booking.

Heli Trips – Heli trips are non-refundable from the time of booking. Due to the commitment required on our part with the heli provider we cannot issue a refund for any reason.

What about getting the GoPro footage?

Your raft guide will have a helmet-mounted camera that will record the highlights and biggest waves & splashes of your tour, while our professional photographer will capture your smiling faces.  You will have the option to purchase all the photos and video clips at the end of the day on a USB.  Take home these memories to enjoy again and again!

How many people are needed for a group discount?

Groups of 8 or more rafters receive $ 10 off per person and a group of 16 or more get $ 15 off the regular price per person.  Valid on all Kicking Horse trips excluding the Family Adventure.

 

Why choose Wet N Wild Rafting Adventures?

You’ll have a great day out on the water with our guides and amazing staff team! All of our guides are professional and safety-oriented with many years of guiding experience. Our goal is to provide you with a fun, fantastic, memorable experience, while keeping you safe and in good hands! We cater to  any group size large or small, personal or corporate! Travelling alone? No problem, we always have a spot for you and you will leave here with some new friends, too!

Great gear on the Water! We outfit you from head to toe. From all new spray jackets, to neoprene boots, gloves, and wetsuits- we’ve put a lot of thought into your comfort. Our all new blue hyside rafts & splash jackets are cutting edge and also make for amazing rafting shots!

Our  famous riverside BBQ lunch is great! Cold Drinks, Steak, Beef Burgers, Chicken Breast, Smokies,  Fresh Salads, Fruit and Cookies for dessert!

Free Hot Showers  on-site to freshen up after your day with Wet N Wild out on the  Kicking Horse River and enjoy our famous “Cheers”!

Ample parking for your vehicle or RV!

When is the best time to go rafting?

Whatever time of year you decide to raft, you will have a great time! But here is some help…

May: Great early season rafting, slightly cooler temperatures, great water levels.  Medium to High Water is likely.

June: Warmer temperatures, great water levels, high water!

July: Hot summer fun on the river, closer to the end of July, great time to heli raft the Lower Canyon.

August: Emerald coloured water, clear days, heli rafting the Lower Canyon open, Class 3 & 4 thrills.

September: Emerald coloured water, clear days, Lower Canyon open, Class 3 & 4 thrills are still an option. Lower Canyon is a must!

What is the best trip for our group?

It really depends. Here is some help…

YOU HAVE NEVER RAFTED BEFORE: We recommend all of our trips. They are all suited to first-timers! Consider the Kicking Horse Classic tour!

YOU ARE A FAMILY WITH YOUNG CHILDREN: We recommend the Family Adventure, ages 6 & up!

YOU ARE ON A STAG/STAGETTE: We recommend the Ultimate Heli Adventure or White Water Discovery.

YOU WANT THE MOST COMPLETE RIVER EXPERIENCE: We recommend the Ultimate Heli Adventure. All three sections of the Kicking Horse River, a helicopter ride, lunch and a snack – this is one awesome trip.

Can I book with just one person?

Absolutely.  If you are traveling alone or in pairs, you can always book a trip! There is no individual minimum booking requirement, although overall we do need a minimum of people in a raft to run a tour . Our rafts hold 8 people, so you will be partnered up with other rafters.

Is there an age minimum and age limit to go rafting?

Rafting on the Kicking Horse River is suitable for children age 6 & up. No experience is required. Folks with medical conditions should consult their doctor first.

The Middle Canyon is suitable for those who are 12+ years and weigh at least 90 lbs.
The Lower Canyon is suitable for ages 16 & up. If unsure, please ask us.
Upper Canyon: The Upper Canyon is suitable for ages 6 & up

What do I need to wear?

All you need to bring is a swimsuit and towel. It’s a good idea to pack your sunglasses and sunscreen for the hot, sunny days too.

We have change rooms at our base and there is lots of time to get changed both before and after your trip.

Also please keep a towel handy in your car, with your dry clothes; you won’t need them until you come back to our base. We distribute all the river gear  you will need for your trip out on the river. There are large change rooms at our office. The clothing you take off stays at our base where you can get access to it at the end of the trip and take a nice hot shower.

We provide: Wet suits, booties (cleaned daily), government approved life jackets and helmets, spray jackets and a thermal layer [if the weather is cool].

Do you take pictures along the way?

Yes, we have a professional onsite photographer who will take digital photos of you at some of the best whitewater sections on the Kicking Horse River. They will also be at our lunch spot to grab some photos of you and your group.

We also film HD video of each rafting trip every day. Our guides are equipped with GoPro cameras and they shoot video from the front and back of the rafts to capture both vantage points.

You can view your photos and video back at our base at the end of the trip, and USB sticks are available to purchase for those who are interested.

 

Can I bring a camera?

We don’t advise that people bring anything with them on the river. There is always a chance cameras will get lost or wet, and you will be paddling so there isn’t a lot of time to be taking pictures anyways.

People often want to bring their own GoPro cameras. We do have helmets with GoPro mounts, but we tell everyone that there is a chance the camera could get broken or knocked off. Many cameras have been lost in the river – we think it is safer to leave the filming to us.

The only thing that should be carried on is medication such as asthma inhalers and epi pens etc. Our guides have small dry bags to keep these safe.

Our group would like to all be in the same raft. Is this possible?

Yes, it is possible for your group to all be in the same raft. Our rafts hold 8-9 people, so if your group is larger than that, you’ll have to be split up into smaller groups. The guides and river manager of the day will be aware of your group ahead of time and will be planning the best logistics for the group.

Can we request a specific raft guide?

Yes absolutely, it is possible to request a certain raft guide. We will do our very best to fulfill your request.  All of our guides are experienced, knowledgeable and fun, and we can assure you it will be a great day!

What about the weather?

Whitewater rafting is fun in any type of weather, rain OR shine, provided you are properly dressed. We gear you up extremely well for your day out on the water so we can all have a great day! We raft daily rain or shine, and you’ll get wet either way.

We  do not accept  cancellations due to weather, and our usual cancellation policy is in effect. Unless we  make the decision to cancel a tour, no refunds will be given based on poor weather.

Are the wetsuits large enough for me/my group?

This is common question that we receive. Our wetsuits come in an assortment of sizes. They are suitable for folks as small as 6 years of age, and adults up to xxxl. The same goes for the rest of our gear. Our life jackets fit up to a 52-inch chest size.  Our maximum weight limit is approximately 300 lbs (136kg) due to safety reasons and the size of our gear.

When should I book?

It is usually fine to book a few days prior to your chosen date if you’re planning to come midweek, but it’s always best to book as soon as you can to guarantee we’ll have spots available. This is especially true for large groups and weekends – Saturdays and Sundays can book up quickly!

 

What’s included?

Included in tours: All necessary river gear, professional guide, transportation to and from the Kicking Horse River,  a riverside barbecue lunch with most tours [ask for details], hot showers to freshen up after your tour, ample free parking.

What are the group sizes?

We can accommodate  8-9 people per raft, depending on water levels and total weight in the raft.  There is one professional raft guide per raft.

What’s for lunch?

We provide a delicious riverside BBQ lunch, with your choice of steak, chicken breast, fish, a hamburger, smokie or veggie burger. Each option is complimented by a variety of salads (caesar, pasta, potato, bean), appetizers (potato chips, tortilla chips and salsa, veggies and dip), and dessert (fresh fruit and cookies). Hot and cold beverages are also served.

We are happy to prepare a gluten free or vegan lunch – just let us know!

Do I have to sign a liability waiver?

Yes. Every guest must read and sign a Release of Liability, Waiver of Claims and Assumption of Risks and Indemnity Agreement prior to their rafting trip. There will be time to do this prior to your trip, but to view this document ahead of time please click here.

What is the Payment and Cancellation Policy?

PAYMENT POLICY

To confirm your seats, we will ask for your name, contact information, trip date, party size and payment information. We require full payment at the time of booking to secure your spots.

Reservations can be made over the phone or on our website.

CANCELLATION POLICY

Non-Heli Trips – If you have to cancel your trip, the full amount is refundable (less a $20.00 processing fee) provided we are given at least 1 weeks notice prior to your trip. If notice occurs within 7 days of the trip the $50.00 per person deposit becomes non-refundable, and within 24 hours of the trip the full amount is non-refundable.

All refunds are applied to the same credit card used for the initial booking.

Heli Trips – Heli trips are non-refundable from the time of booking. Due to the commitment required on our part with the heli provider we cannot issue a refund for any reason.